About Us

Once you place the order, we need following login credentials to get started.

(1) WordPress Admin login (username and password)
(2) FTP (host, port, username and password)
(3) Database (phpMyAdmin?)

Note: All credentials you provide will be deleted upon project completion. Once your project is completed, you are also encouraged to change any passwords you have provided.

* If you are not willing to provide any of the above login credentials, you should not place the order.

You can use online tools such as GTMetrix and Pingdom to check your WordPress website speed. We recommend you use Pingdom which gives quite good results. Make sure you choose a server close to the place where your site is hosted. Clearly, if your site is hosted in London, and you select a test server in the United States, the result will not be representative of the site’s true loading time.

Tools such as Google PageSpeed does not actually measure the speed of your website but gives performance scores/ratings which are just an indicators of good practices. Good scores/ratings do not guarantee a fast site and vice versa.

Monday through Friday – 7:00 AM to 6:00 PM (GMT)
Average response time: 2 hours

Weekends and Holidays – Flexible working hours
Average response time: 6-8 hours

NOTE: While these are standard business/support hours, your website will never be left in an unstable state.

Depending on the complexity and type of the site, speed optimisation usually takes 3 to 5 business days.

For guaranteed completion within 24 hours, purchase our Expedited Delivery within 24 hours add-on.

* Due to nature of the job, Refunds will not be granted simply for delayed completion. Please note that by purchasing our WordPress Speed Optimisation Service, you agree to this terms.

We are so confident in our WordPress Speed Optimisation Service that if we fail to improve your website’s real-world performance, we will fully refund your payment without asking any question.

— If you decide to cancel your order before we start to work on it or you are unable to provide the login access we need, there will be only a refund of 50% what was paid to us. The reason for this is that we do have operating costs that are incurred when you order.

— Refunds will not be granted if you simply decide not to use our service and we already started to work on your order. We stand behind our products and services and will assist you in solving any problem you have, but we also expect you to adequately understand what you are purchasing and why.

— Refunds will not be granted if you engage in the site development in any way while your order is in progress (and we’re working on your site). This includes altering the site’s codebase, installing/uninstalling/changing configuration settings of any plugin or theme.

— We usually complete speed optimisation within 3 to 5 business days. However, due to nature of the job, Refunds will not be granted simply for delayed completion.

— Purchases made using a discount code or special offers are ineligible for any refunds.

Please note that by purchasing our WordPress Speed Optimisation Service, you agree to the terms of this Refund Policy. If assuming any or all of the above makes you uncomfortable, you should not place the order.

We value our clients, not the money.